Money-Back Guarantee

• At Used Engine, we stand behind the quality of our products.
• If you receive a faulty or incorrect part, you’re protected by our Money-Back Guarantee.
• We’re committed to making things right through a clear and customer-friendly return process.

Starting a Warranty Claim

If you're planning to initiate a warranty claim, make sure you have the following information ready to help us process your request quickly:

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  Visual Evidence: Include clear photographs or video footage that clearly shows the issue or defect.

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  Warranty Agreement: Signed documents provided at the time of purchase.

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  Mechanic’s Report: A diagnosis from an ASE-certified technician (only required if photo or video proof isn't available).

Note: Ensure that all pre-installation checks listed in our warranty terms were completed. This allows us to confirm the issue and prevent any complications during the claims process.

Return & Cancellation Guidelines

While we make every effort to send a fully functional unit, if you need to return a part for any reason, please review the following return conditions:

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  Return Eligibility – Items must be returned within the warranty period from the delivery date.

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  Need Help? – Contact our team at +1 (860) 204-3047 or info@usedengine.us. We're available Monday to Friday, 9 AM–6 PM CST.

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  Pickup & Processing – Once approved, we’ll schedule a pickup and provide a Bill of Lading (BOL) for the return.

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  Return Condition – Items must be returned in original packaging and must not be modified, damaged, or installed.

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  Refund Timeline – Once we receive and inspect the returned item, your refund will be processed within 7 to 10 business days. Replacement Policy – If a replacement is needed, it will be shipped within 7–10 business days after the returned item is picked up. No replacements or refunds are processed without item return.

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  Proof of Issue – Have documentation ready before contacting us to streamline the process.

Shipping & Pickup Disclaimer

• Items must be strapped and secured in the same way they were delivered to avoid damage during pickup.
• Refusing or missing a scheduled pickup may result in additional rescheduling fees.
• A physical Bill of Lading is required at the time of pickup—failure to present it may result in a failed pickup and additional charges.
• Changing the pickup address after it’s scheduled will lead to new appointment setup fees and dry-run charges.